Shipping
Shipping Protection:
With the costs of shipping soaring, we have added the option to add shipping protection to your order during the checkout process. Please note that we are not liable for lost or stolen packages if this shipping protection is not included in your order.
Shipping protection is calculated at 2.5% of the retail value of your order - we'd say it's worth the peace of mind!
Shipping protection applies only to physical items and does not apply to e-gift cards which are fulfilled directly to the recipients email address immediately.
Please note that orders with incomplete or inaccurate shipping addresses are the fault of the customer and shipping protection will not apply to packages that are not delivered due to this reason. We make every effort to validate shipping addresses but cannot be responsible for information that isn't correctly provided to us. Please be sure your address is provided accurately and completely at checkout!
Please note that shipping protection is not refundable. It serves to protect your order en-route to your shipping address and therefore will not be refunded with a return.
** Please note that the navidium system may appear to add multiple "units" of protection to your order. The system simply has specific increments it can add to your order to reach 2.5% of the order value. It is not over charging - it is simply automatically approximating the 2.5% calculation through pre-set "units" of protection.
Lost or Stolen Packages
Movemama cannot be responsible for lost or stolen packages, or deliveries to incorrect addresses. Please file a claim with the shipper if your package is missing but is marked as delivered. We highly recommend reaching out to your local post office that is responsible for delivery to your zip code (not the 1-800 number) if you cannot locate your package. That office can reach out to the carrier on your route to assist you in locating your package. Please note that we cannot do this on your behalf.
Domestic Shipping Options
All orders shipping to addresses in the US from Movemama ship free via 5-8 day shipping. Our "background" is in selling on Amazon and we want to make shopping on our website as easy and simple as your Prime membership.
Standard 5-8 Day Shipping - Free for orders $35+
Priority 2-4 Day Shipping - Free for orders of $100+ (effective 2/27/24) or $12.95 for orders of less than $100.
Expedited 1-2 Day Shipping - $25.00
We do not offer overnight services at this time.
Please note that 1-2 business day processing times apply to all orders regardless of the selected shipping option. Upgrading your shipping rate increases only the shipping speed.
International Shipping Options
We ship worldwide! Shipping costs will be calculated at checkout for all orders shipping outside of the US so that you can select the best shipping option for your location.
We ship via USPS First Class or Priority International and you can select your preferred rate and speed after providing your shipping address. We can provide you with customary delivery times based on the options chosen but end delivery is handled by the local post in each country. Generally delays occur in customs and they are out of our hands. Please allow up to 2 weeks for shipments to Canada and 4-6 weeks elsewhere in the world.
All Customs Tariffs/Duties/Fees are the responsibility of the recipient.
Warehouse Sale Order Minimum:
Orders placed during our warehouse sale require a minimum order value of $35 or an economy shipping charge will be automatically applied at checkout.
Order Processing Times
Our standard processing time is 2 business days Monday-Friday. Processing times may be extended slightly during very high volume periods such as new product launches or big sales. If you are wondering about the status of your order and it has been more than 2 business days please Contact Us.
Last Updated: 2/26/24 with free priority shipping on orders of $100+